Dear @customer-firstname,

Thank you for being a part of Shiseido’s replenishment service. Unfortunately we are unable to ship your replenishment order at this time because we could not obtain authorization for your credit card on file. We have held your order for seven (7) days from the date of your order, but due to the time past, we have proceeded to cancel your replenishment service order.

You may log into your account to review your billing information and make any adjustments to your Shiseido replenishment service or you may contact Shiseido Customer Service at 1-866-758-5966.

Again, we thank you for shopping at Shiseido.com.

Sincerely,

Shiseido