Auto-Replenishment FAQs
- What is Auto-Replenishment?
- What is the advantage to Auto-Replenishment?
- How will I know about my upcoming Auto-Replenishment order?
- Can I edit, cancel or change the frequency of my upcoming Auto-Replenishment cycle?
- Who do I contact if I experience issues placing or managing my Auto-Replenishment order(s)?
- Is Auto-Replenishment available on all products?
- Will I be charged for shipping on my Auto-Replenishment order?
- What forms of payment can be used for my Auto-Replenishment order?
- Can I change my method of payment for my Auto-Replenishment cycle?
- Can I edit the shipping address for an upcoming Auto-Replenishment order?
1. What is Auto-Replenishment?
Auto-Replenishment is a service where you can set up automatic shipments of select Clé de Peau products at your preferred frequency with complimentary free standard shipping + deluxe sample with each auto-replenishment order.
2. What is the advantage to Auto-Replenishment?
With Auto-Replenishment, you’ll never be without your favorite Clé de Peau products. You’ll also receive complimentary free standard shipping + deluxe sample with each auto-replenishment order.
3. How will I know about my upcoming Auto-Replenishment order?
You will receive an email confirming your upcoming Auto-Replenishment Order. You can update the frequency or cancel an upcoming order from your reminder email.
4. Can I edit, cancel or change the frequency of my upcoming Auto-Replenishment cycle?
Yes. To manage your Auto-Replenishment order(s) at any time, sign into your account and go to the Auto-Replenishment tab in My Account. You can cancel or edit the quantity and frequency of your Auto-Replenishment cycle up to 24 hours before your next order. Your next scheduled auto-replenishment order date will display in this section as well.
5. Who do I contact if I experience issues placing or managing my Auto-Replenishment order(s)?
You can manage your account by signing in and going to the Auto-Replenishment tab in My Account or by contacting Clé de Peau Customer Care team at customercare@cledepeaubeaute.com
6. Is Auto-Replenishment available on all products?
We offer Auto-Replenishment on select products. You can see if an item is available for Auto-Replenishment on its product page.
7. Will I be charged for shipping on my Auto-Replenishment order?
All Auto-Replenishment orders include complimentary standard delivery. If you want to receive an order with priority shipping, we recommend placing a separate order.
8. What forms of payment can be used for my Auto-Replenishment order?
You can pay with any valid credit card. Please note, PayPal and Afterpay are not acceptable forms of payment on auto-replenishment orders. If you would like to place a auto-replenishment order, please submit a valid credit card.
9. Can I change my method of payment for my Auto-Replenishment cycle?
You can change your form of payment for an upcoming Auto-Replenishment order from within My Account. You can add or delete your valid credit card information here as well.
10. Can I edit the shipping address for an upcoming Auto-Replenishment order?
Auto-Replenishment orders are shipped to the default billing and shipping addresses. You can edit this information at any time by logging into My Account.
