Order Status
Orders are processed within 1-2 business days, Monday through Friday. Overnight and 2-Day orders are processed the same day if the order is received prior to 1:00 PM EST, Monday through Friday, excluding federal holidays and weekends.
Please note that observed US holidays include New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day, and New Year’s Eve. Additional federal holiday closures may also apply.
All customers can check order status and track order shipment by logging into their My Account on cledepeaubeaute.com. Customers without an account can check order status and track order shipment by clicking here.
Canceling or Modifying an Order
If you want to cancel your recently placed order, please visit the “Order History” tab within My Account. If you don’t have an account, kindly use our Order Tracker to search and locate your order. Please note that the order cancellation option will only be available for eligible orders shortly after being placed. To modify an order, text us at 1-(405)-578-7046, and we will assist you during our hours of operation. We strive to process orders promptly, so cancellations and modifications are time-sensitive and not guaranteed.
Contact Information for Customer Care:
To place your order with us or if you require additional assistance, please contact Customer Care by calling 1-888-678-5574 or by emailing customercare@cledepeaubeaute.com.
A representative can assist you between the hours of
- Monday - Saturday - 9:00 AM to 11:00 PM EST
- Sunday - Closed
Please note Customer Care is closed or may have abbreviated hours for the following US holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve.
